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AusGo Messenger |
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Rather than send emails to us via outlook or your email client, we have a handy in-house messenger service.
It is used both for correspondence, and to display important system messages.
With the ever growing presence of spam in our lives, messages that are sent in-house will never get flagged as spam or simply lost, causing you to miss out on vital booking information.
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9.1 |
Contacting Us |
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Click the Live Support icon to bring up a correspondence window.
Enter the subject and your message.
The message will appear in your Inbox (C on diagram) for future reference. The subject and the party who replied last will be displayed.
To view a message, scoll over the inbox and click it when it's highlighted.
When a reply arrives, upon viewing it, you will notice the message now contains a scrollable history of all past correspondence on the subject.
Correspondence can continue by entering more text in the 'additional information' field and clicking 'Send'.
If you want to keep the message, just click 'Close', otherwise if the message is no longer needed, click 'Delete'.
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9.2 |
System Messages |
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Any important activity is reported via a system message, which will appear in your Inbox (B on diagram).
These messages often require you to perform an action, or refer to a booking (to which the message has a link).
The most important system message will be a Booking Request.
The reason it's so important is because it's very likely there's a guest sitting at their computer awaiting your reply.
The quicker you are to reply, you're more likely to secure their booking. To help you hear the arrival of a Booking Requests if you're in another room,
a popup window containing the request automatically appears, and you'll hear one telephone ring. This is the only system message type that performs this kind of alert.
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