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When rooms are purchased by a guest, the total advertised amount is deposited into our bank account. It's kept until after the stay occurs, because a refund may need to be processed at any time up to the check-in date, and we have the credit card details of the guest.
If we have taken a booking for you in the previous month, we require an invoice from you at the start of the month. The invoice should contain all stays where the check-in date occurred in the preceding month (e.g. the August invoice should contain all bookings with a check-in date in July).
The invoice amount for each booking should be the Advertised amount minus the commissions owed for each booking.
The easiest way to create this invoice is to go into Bookings from the menu, use the Date Range filter to set the lower and upper dates to the first and last days of the preceding month, and choose the Check-in Date option.
This will select all records, including Refunds, for which you are owed money. You can cross check these with your own records.
Payments will be paid via direct deposit into your deposit bank account, recorded in the Supplier Details screen, or a cheque will be sent if you've chosen this option.
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